Dictionary

Stakeholder

“Any person or group affected by a company's decisions or able to affect them, such as customers, staff, suppliers, investors or regulators. Unlike a shareholder, a stakeholder need not own any part of the company.”

Why stakeholder matters to a first-time founder

Many early plans fail because of people the founder never thought to ask. A supplier who will not extend credit, a landlord who refuses a change of use or a payment provider that freezes your account can stop you as surely as a customer who will not buy. Mapping who is affected and who can say no, before a big decision, lets you win them over or plan around them.

Examples of stakeholder

The freelancers who pay you, the payment company that can freeze your account, and an angel who owns 10% are all stakeholders. Only the angel is a shareholder. The payment company owns nothing, and it can still stop you trading on a Tuesday.

Common misunderstanding

People use stakeholder and shareholder as the same word. A shareholder owns part of the company. A stakeholder might own nothing. Ignoring a stakeholder who can block you, because they are not on the cap table, is how surprises happen.

When to use it

List them when a decision will land on someone outside the founding team. If the only people in the list are the founders, you have probably missed the customer or the supplier who can say no.