Dictionary

Quality control

“Checking products or services against defined standards to catch defects before they reach customers. QC detects problems in finished output, whereas quality assurance designs processes to prevent them.”

Why quality control matters to a first-time founder

Defects create refunds, rework, safety risks and lost trust. A simple control process catches unacceptable output before customers do and gives a founder evidence about recurring failures. The control should match the product’s risk rather than adding expensive checks everywhere.

Examples of quality control

A bakery checks the weight and internal temperature of two loaves from every 100-loaf batch against documented limits. If either sample fails, staff hold the batch, investigate the oven or measuring process, and record the decision before any loaf is sold.

Common misunderstanding

Quality control is not the whole of quality management. Control detects whether output meets a defined standard; management also designs processes, responsibilities and improvement. Testing every item cannot guarantee perfection, and a passed check does not override product safety law.

When to use it

Use it when defects would harm customers, breach specifications or cause costly rework. Define measurable acceptance criteria, sampling, ownership and what happens after failure. Start with the highest-risk steps, then adjust controls using evidence instead of copying heavyweight systems.